The rate of complaints about air travel services increased by 35% last June

 Complaints about air travel services increased by almost 35% in June compared to the previous month, while these complaints were approximately 270% higher than pre-pandemic levels.

recent report from the Ministry of Transport said nearly a third of the complaints received last June were related to flight cancellations, delays and other schedule changes.

DOT data shows that 583,584 flights were operated in June, which is a decrease of about 1% from flights operated during the month of May.

Airlines reported that 73.5% of scheduled flights took off on time in June 2022, which is actually higher than the pre-pandemic data of 73.3% in June of 2019.


The rate of complaints about air travel services increased by 35% last June


Flight cancellations and delays

The data showed that 3.1% of airlines' domestic flights were canceled, which is nearly double the 1.6 percent of canceled flights in June 2021.

The data also showed that some airlines had fewer scheduling problems than others. Alaska Airlines was the most on-time airline in June, with nearly 79% of its flights arriving on time, and so did Alaska Airlines. Delta Air Lines, Hawaiian Airlines.

Allegiant Air had the fewest on-time flights with just 59% of flights, as were JetBlue Airways and Frontier Airlines.

Hawaiian Airlines had the lowest rate of canceled flights, with only 0.1% of flights canceled. While Alaska Airlines and Frontier Airlines had a low cancellation rate, 0.7% and 1.1% canceled, respectively.

American Airlines had the highest rate of canceled flights in June, with the company canceling 4.4% of scheduled flights, according to the data.

Delta Air Lines and United Airlines also recorded a high cancellation rate, with 3.9% and 3.5% of flights canceled, respectively.

Refunds

The Ministry of Transport reported that about a quarter of the complaints related to refunds from airlines. The ministry said that its Consumer Protection Office investigated 10 airlines for their failure to refund flights that experienced "severe delays", and indicated that investigations were under way about more airlines.

According to ABC news , the report stated that many passengers who were initially denied refunds were obtained after investigations with their airlines, noting that the ministry will take enforcement action against non-compliant airlines and ticket agents.

The Consumer Protection Bureau recently concluded its investigations with 10 airlines, and is pursuing enforcement actions against them due to severe delays in providing refunds due to canceled or significantly delayed airline flights.

The office is also investigating the refund practices of additional airlines flying to, from, or within the United States.

Baggage problems

The report also showed slight increases in complaints of mishandled baggage, wheelchairs and scooters in June, compared to the previous May.

In June 2022, airlines handled 43 million bags, and the rate of mishandled baggage was 0.71%, which is higher than the May 2022 rate of 0.56% and equal to the June 2019 rate before the epidemic, which was 0.71%.

For Q2 2022, carriers reported a mishandled baggage rate of 0.63%, which is higher than the Q2 2019 average of 0.61%.

Complaints about discrimination

In June 2022, the department received 15 complaints of discrimination, nine of which were related to race, one to national origin, three to color, one to religion, and one to gender discrimination.

This rate is lower than the 52 complaints received in May 2022, but higher than the rate of 10 complaints recorded in June 2019 before the pandemic.

In the first six months of 2022, the department received 102 complaints of discrimination, of which 41 complaints related to race, 2 complaints about ancestry/ethnicity, 6 complaints related to national origin, 7 complaints related to color, 43 complaints related to religion, 2 complaints about gender discrimination, and 1 complaint Classified as "other".

That's up from a total of 59 complaints filed during the first six months of last year 2021. The DOT reiterated its commitment to combating all forms of discrimination, and said it would act if it found that any carrier had violated federal anti-discrimination laws.







solving problems

Transportation Secretary Pete Buttigieg sent a letter to air carriers last week, inviting them to prepare a plan to eliminate these problems before Labor Day weekend.

“In the first six months of 2022, approximately 24% of US airlines’ domestic flights were delayed, and 3.2% were canceled,” Buttigieg said in the letter.

"You know, these aren't just numbers, these are just birthday parties, graduation parties, important meetings, and time you'd rather spend with your loved ones," he added.

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